Job Description
Join our dynamic logistics team as a Shipping Coordinator and become the backbone of our supply chain operations. We're seeking a detail-oriented professional to manage the end-to-end shipping process for our Boston-based clients. This role is perfect for someone passionate about optimizing logistics workflows and ensuring seamless delivery experiences. You'll work in a fast-paced environment where your expertise directly impacts customer satisfaction and operational efficiency. If you thrive in problem-solving and have a knack for coordinating complex logistics, we want to hear from you!
Responsibilities
- Coordinate domestic and international shipments across multiple carriers (UPS, FedEx, DHL, ocean freight)
- Manage order processing, documentation (BOLs, commercial invoices, customs forms), and compliance
- Track shipments in real-time using TMS software and provide proactive updates to stakeholders
- Resolve shipping discrepancies, delays, and customs clearance issues
- Optimize routing and carrier selection to minimize costs and transit times
- Collaborate with warehouse, sales, and finance teams for seamless order fulfillment
- Generate shipping reports and KPIs for continuous improvement
Qualifications
- 3+ years of experience in freight forwarding, logistics coordination, or supply chain management
- Proficiency in TMS platforms (e.g., Descartes, MercuryGate) and Microsoft Office Suite
- Strong knowledge of INCOTERMS, customs regulations, and hazardous materials shipping
- Exceptional organizational skills with ability to manage multiple priorities
- Excellent communication skills and customer service orientation
- Ability to thrive in deadline-driven environments and solve complex problems
- Associate's degree or higher in Supply Chain, Logistics, or related field